1. Introduction
This Privacy Policy describes how Okber ("Okber", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your", "Player") who access or use the Okber online betting and gaming platform at okber.best, including its mobile-optimised interface and all associated services.
Okber operates in the Philippines under a valid PAGCOR license and complies with the Republic Act 10173, also known as the Data Privacy Act of 2012, along with its implementing rules and regulations issued by the National Privacy Commission (NPC). We take these obligations seriously — not because compliance is required, but because Filipino players deserve to know exactly how their information is handled by a platform they trust with their money and their time.
By creating an Okber account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Okber handles personal data, please do not register or continue using the platform.
This policy should be read alongside the Okber
Terms and Conditions, which govern the overall relationship between Okber and its players.
2. Personal Data We Collect
The categories of personal data Okber collects depend on how you interact with the platform. Below is a full breakdown.
Registration Data
- Full legal name as it appears on a government-issued ID.
- Date of birth (used to verify you are at least 18 years old).
- Email address and mobile number.
- Username and encrypted password.
- Province or city of residence (for regulatory compliance).
Identity Verification Data
- Copies of government-issued identification (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, Voter's ID).
- Proof of address documents where required.
- Selfie or liveness verification images where applicable.
Financial and Transaction Data
- GCash or Maya account number (truncated for security).
- Bank account details for withdrawal processing (BDO, BPI, UnionBank).
- Transaction history including deposit and withdrawal amounts in PHP.
- Bet history, game session records, and bonus activity.
Technical and Usage Data
- IP address, browser type, and operating system.
- Device type and mobile network operator.
- Pages visited, features accessed, and time spent on the platform.
- Login timestamps and session activity logs.
Communication Data
- Support chat transcripts and email correspondence.
- Feedback, complaint records, and survey responses.
Okber does not store full card numbers or complete GCash PINs. Payment-sensitive information is handled by your payment provider's secure systems. Okber only receives confirmation data (e.g., transaction reference numbers) from these providers.
3. How We Collect Your Data
Okber collects personal data through the following means:
- Directly from you — when you register, complete verification, deposit funds, place bets, contact support, or update account settings.
- Automatically — through cookies, log files, and analytics tools when you browse or use the Okber platform.
- From payment providers — transaction confirmation data from GCash, Maya, BDO, BPI, UnionBank, and other supported Philippine payment channels.
- From identity verification services — where third-party KYC tools are used to assist with document verification.
- From regulatory authorities — where information sharing is legally required as part of Okber's licensing obligations.
Okber's data practices are designed to keep every player's account safe and private.
4. How Okber Uses Your Personal Data
Okber uses your personal data for the following purposes:
| Purpose |
Data Used |
Category |
| Account creation and management |
Registration data, contact details |
Required |
| Age and identity verification (KYC) |
ID documents, date of birth, selfie |
Required |
| Processing deposits and withdrawals |
Payment data, transaction history |
Required |
| Fraud detection and prevention |
Technical data, transaction patterns |
Required |
| Responsible gaming compliance |
Session data, betting history, self-exclusion records |
Required |
| Customer support |
Communication data, account records |
Required |
| Regulatory reporting to PAGCOR/NPC |
Identity and transaction data as required by law |
Required |
| Platform improvement and analytics |
Anonymised usage data, session patterns |
Analytics |
| Personalised promotions (with your consent) |
Betting preferences, game history |
Optional |
Okber does not use your personal data for automated decision-making that has significant legal effects on you without human review. Responsible gaming interventions — such as account limits or review flags — involve a combination of automated triggers and manual assessment by Okber's trust team.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012 and applicable data protection standards, Okber processes your personal data on the following legal bases:
- Contractual necessity: Processing required to provide you with the Okber service — account management, payments, and bets.
- Legal obligation: Compliance with PAGCOR licensing requirements, anti-money laundering (AMLA) regulations, and NPC obligations.
- Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring where these do not override your rights.
- Consent: For optional communications, personalised promotions, and analytics beyond core platform operation. You may withdraw consent at any time via account settings or by contacting support.
6. Who Okber Shares Your Data With
Okber shares personal data only when necessary and with appropriate safeguards in place. Recipients may include:
Payment Service Providers
GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet processors, BDO, BPI, UnionBank, and Visa/Mastercard networks receive transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
Identity Verification Partners
Where Okber uses third-party KYC tools to assist with identity verification, your submitted documents and verification results are shared with those providers under data processing agreements that bind them to confidentiality and security obligations.
Regulatory and Legal Authorities
Okber will disclose personal data to PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), or other competent authorities when required by law, court order, or regulatory investigation — including where Okber is legally obligated to report suspicious financial activity.
IT and Platform Service Providers
Hosting, cloud storage, analytics, and security vendors may process personal data on Okber's behalf under binding contractual terms that restrict use to platform operation only.
Okber does not sell, rent, or trade personal data to advertisers, data brokers, or any unaffiliated commercial third party for their own use. Your data is never a product at Okber.
7. International Data Transfers
Okber's primary operations and data storage are based in or oriented toward the Philippines. However, some third-party service providers used by Okber may process data in other jurisdictions, including within Asia-Pacific.
Where personal data is transferred outside the Philippines, Okber ensures appropriate safeguards are in place, including data processing agreements with standard contractual protections, to ensure your data receives a level of protection consistent with the Data Privacy Act of 2012.
If you have questions about specific cross-border transfers, you may contact our Data Protection Officer at support@okber.best.
Registering with Okber means your personal data is handled with care and full transparency.
8. How Long We Keep Your Data
Okber does not keep personal data longer than it needs to. Retention periods are determined by the purpose of collection and applicable legal obligations:
- Active account data — kept for the full duration your account is open with Okber.
- Transaction and financial records — retained for a minimum of five (5) years following account closure, in compliance with AMLA requirements.
- Identity verification documents — retained for the duration of the account relationship plus any legally required period thereafter.
- Support communications — retained for up to three (3) years after the relevant interaction is resolved.
- Technical and usage logs — retained for up to 12 months and then deleted or anonymised.
- Self-exclusion records — retained indefinitely to prevent re-registration in breach of a player's own exclusion request.
When retention periods expire, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained for analytical purposes without identifying individual players.
9. How Okber Secures Your Data
Okber applies technical and organisational security measures proportionate to the sensitivity of the data held. These include:
- TLS/SSL encryption for all data transmitted between your device and the Okber platform.
- Encryption at rest for sensitive personal data and payment-related information stored on Okber servers.
- Role-based access controls — Okber staff can only access the personal data required for their specific job function.
- Regular security audits and vulnerability assessments of the platform infrastructure.
- Multi-factor authentication options for player accounts and mandatory internal access controls for staff.
- Incident response procedures that include breach notification protocols consistent with NPC requirements.
While Okber takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. Players should also take responsibility for their own account security by using strong, unique passwords and not sharing their login credentials.
If you suspect your Okber account has been compromised, contact support immediately at support@okber.best. Do not share your OTP or password with anyone — Okber staff will never ask for these.
10. Cookies and Tracking Technologies
Okber uses cookies and similar browser-based technologies to improve platform functionality and understand how players use the site. The types of cookies Okber uses include:
- Essential cookies: Required for the platform to function — login sessions, account security, and language preferences. These cannot be disabled without affecting platform operation.
- Analytics cookies: Used to understand aggregate browsing patterns, popular features, and session behaviour. Data from analytics cookies is processed in anonymised or aggregated form.
- Preference cookies: Remember your platform settings between sessions, such as display preferences or previously viewed game categories.
You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent parts of the Okber platform from functioning correctly. Okber does not use third-party advertising cookies or cross-site tracking technologies for retargeting purposes.
11. Your Data Rights as a Philippine Player
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by Okber. These rights can be exercised by contacting support@okber.best:
Right to Access
Request a copy of the personal data Okber holds about you, including what it is, why it was collected, and who it has been shared with.
Right to Correction
Request correction of inaccurate or incomplete personal data. Some corrections may require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations Okber must fulfil.
Right to Object
Object to specific processing activities, including direct marketing communications and optional analytics. Withdrawal of consent does not affect prior lawful processing.
Right to Data Portability
Request a structured, machine-readable copy of the personal data you have provided to Okber for transfer to another service.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe Okber has not handled your personal data in accordance with the Data Privacy Act of 2012.
Okber will respond to data rights requests within 30 days. Complex requests may require an extension, in which case we will notify you. We may need to verify your identity before processing a request.
12. Children and Minors
The Okber platform is strictly for adults aged 18 years and older. Okber does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the Okber account setup process and is applied again during withdrawal requests and ongoing account reviews.
If Okber discovers that personal data has been collected from a person under 18, the account will be permanently closed, the data will be deleted or quarantined for regulatory purposes, and no balance will be paid out. If you are a parent or guardian who believes your child has registered with Okber, please contact support@okber.best immediately.
13. Third-Party Services and External Links
The Okber platform does not contain links to external websites or third-party platforms outside of the navigation structure defined for this site. However, the payment providers you use when depositing or withdrawing — such as GCash, Maya, BDO, and others — operate their own services governed by their own privacy policies.
Okber is not responsible for the privacy practices of payment providers, banks, or any third-party service you interact with independently. Once you leave the Okber platform and interact directly with a payment provider's interface, that provider's own privacy terms apply to that interaction.
14. Updates to This Privacy Policy
Okber may update this Privacy Policy periodically to reflect changes in platform operations, legal requirements, or data protection best practices. When material changes are made — especially those that affect player rights or the categories of data collected — Okber will make reasonable efforts to notify affected players through the platform interface or by email.
The effective date at the top of this page indicates when the current version was last revised. Continued use of the Okber platform after any update constitutes your acknowledgment of the revised policy. If you disagree with any update, you may request account closure and data deletion by contacting support.
Okber recommends bookmarking this page and reviewing it periodically, especially before making any significant account changes or large transactions.
